FAQ

PLACING YOUR ORDER

How do I place an order?

To place an order all you need to do is find your product, select the correct size, and add to your cart. If you have any issues or confusion with ordering, give us a call and one of our CPAP experts can assist you or let us do the work and order over the phone!

How can I contact your customer service team?

We have three ways to contact us: call us toll free 1(888) 211-6877, email us at info@nightPAP.com, or live chat below!

When will my order ship?

All orders are sent out of our warehouse within 24 hours of ordering. Depending on your location, the products will arrive within 5-7 business days.

Is my personal and order information safe?

Yes; NightPAP guarantees all orders and customer information is certified and protected. 

What is your return policy?

Any unused products can be returned for a refund within 30 days of purchase.

 

 

CLEANING YOUR DEVICE

What should I clean daily?

You need to wash parts that touch your face daily as well as change the distilled water in your water chamber. 

What should I clean weekly?

Was your tubing, mask, headgear, and water chamber with a mild soap and water then let air dry. If applicable, some may need to clean their chinstrap and black filter weekly.

What should I clean twice a month?

On the 1st and 15th of every month you should clean the nasal cushion/pillow if you have a nasal mask as well as the white disposable filter.

What should I clean monthly?

If you use a full face mask, you need to change the full face mask cushion monthly.

What should I clean every 3 months?

You need to change your full face mask or nasal cushion/pillow, including the frame and cushion, every three months as well as your headgear and the tubing of the device.

What should I clean every 6 months?

Change the non-disposable gray/black filter twice a year.

How do I DISINFECT my device?

To disinfect your mask, soak the mask, cushion, tubing, and water chamber in one part WHITE VINEGAR to two parts water for 15-20 minutes then rinse well with water and let air dry. It's safe to do this weekly.